Returns & Exchanges
Strandbags offers a flexible 30-day return policy for all purchases made online or in-store, provided the items are in original condition with tags attached. We are committed to ensuring you are completely satisfied with your new bag, luggage, or accessory.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully pack your items in their original packaging, ensuring all original tags and protective materials are included to prevent damage during transit.
Ship the Parcel
Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any Australia Post location.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing